fuck samsung

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Yashar

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Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Sean'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is ---11179-----70X

Sean: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Hello.
Visitor: May I ask today why I was disconnected several times?
Visitor: And the end result being, you're not in a chat.
Sean: Please go ahead with your question.
Sean: I am sorry for that.
Visitor: I would like to know why when my laptop repair summary came, the diagnosis was different than my actual problem.
Sean: Please provide me with the model number of the laptop.
Visitor: One moment please.
Sean: Sure, take your time.
Visitor: Dear YASHAR The repair of your Samsung ---------------- was completed on 08/12/2013 --:--:--. Service Ticket Number : 4--------- Tracking: 1Z2X9------------5
Sean: Did you purchase the device in Canada?
Visitor: No sir.
Visitor: i am just in Canada due to an unfortunate loss in my family.
Visitor: A close family member of ours passed away.
Sean: I am really sorry to know that.
Sean: I will be glad to assist you.
Sean: Would you mind holding a few minutes while I gather the required information for your request?
Visitor: I live in Michigan and would like to get this done ASAP.
Visitor: Sure thing.
Visitor: PLEASE don't disconnect, already happened 5 times today.
Sean: Okay.
Sean: Thank you.
Visitor: Also.
Visitor: Nevermind, wrong chart.
Visitor: *chat.
Visitor: Sorry about that
Sean: Thank you for being on hold.
Sean: Please provide me with the transaction number.
Visitor: I bought it at best buy
Sean: Okay.
Sean: Please provide me with your email addrees.
Sean: I don’t mean to rush you. Are we still connected on the chat?
Sean: We haven’t heard from you. Do you wish to continue the chat?
Visitor: Back
Visitor: Guardianleet@gmail.com
Visitor: Sorry, was doing some prayers.
Sean: okay.
Sean: Would you mind holding a few minutes while I gather the required information for your request?
Visitor: Sure
Visitor: i guess
Sean: Thank you.
Sean: THank you for being on hold.
Visitor: ur welcome
Sean: I will be right with you.
Visitor: ok
Sean: I see that the repair process on the device has been completed and is delivered on Thursday, 15/08/2013 at 18:02.
Sean: The tracking number is: 1Z2-----------------5.
Visitor: which is info i already provided
Visitor: in the beginning of the chat
Visitor: and not my original question
Sean: Oh! okay. I was tracking your information with the email.
Visitor: k
Sean: What is the exact issue?
Visitor: Visitor: I would like to know why when my laptop repair summary came, the diagnosis was different than my actual problem.
Sean: What was the issue withthe laptop?
Visitor: Trackpad not working and lights that are blue on bottom left not flashing
Sean: Okay.

You are currently not in a chat.

--- aka he disconnected.
 

Prototype

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I've had a lot of bad experiences with Samsung support, they were going to charge me £50 to reset my phone, even though it took about 30 seconds to it myself.
 

Bavo

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Hard to find decent customer support nowadays. Over the years I have learned that calling a company gets you a lot further than chatting or emailing does.
 
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