Payoneer change my card
2015-03-09, 06:47 PM, (This post was last modified: 2015-03-09, 06:49 PM by Mix2003_2012.)
#1
Payoneer told me that I have to request new card because they change the bank. I logged in my account and my debit card was suspended and i had to reqeust new card, why?

We are contacting you in regard to a security alert from MasterCard® that indicates a possible breach of security concerning your Payoneer card. As a safety measure we have blocked your current card to prevent potential abuse.

Please log into your account, click on the link at the top of the page, and follow the on-screen instructions for ordering a new card free of charge. Once you receive and activate your new card, all available funds and funding sources will be automatically transferred to the new card.

If your address has changed, please contact Payoneer’s Customer Support to help you receive your card to a new address.

We apologize for the inconvenience.
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2015-03-09, 06:49 PM,
#2
Because they change the bank. You said this!

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2015-03-09, 06:51 PM,
#3
(2015-03-09, 06:49 PM)NeroCPA Wrote: Because they change the bank. You said this!
my balance is still 0... it is normal?
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2015-03-09, 06:54 PM,
#4
Your balance transfers from one card to another once you activate the new one, you can verify that your balance is still in the old card in the drop down menu.
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2015-03-09, 06:55 PM,
#5
(2015-03-09, 06:54 PM)isoz Wrote: Your balance transfers from one card to another once you activate the new one, you can verify that your balance is still in the old card in the drop down menu.
My old balance is 0!!!!!
If I check my old card is 0!!!
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2015-03-09, 07:00 PM,
#6
well then something is obviously wrong, go in the payoneer live chat.
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2015-03-09, 07:01 PM,
#7
(2015-03-09, 07:00 PM)isoz Wrote: well then something is obviously wrong, go in the payoneer live chat.
I'm in quee... damn I lost all my money ? :(
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2015-03-09, 07:05 PM,
#8
I don't know, this never happened to me in 4 years and payoneer does not change banks, they are saying you had a breach of security in your card... Best case scenario is to wait for your new card should only be a few days and see if your balance updates.

Can't you check last transactions or movements to see if someone spent that money?
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2015-03-09, 07:07 PM, (This post was last modified: 2015-03-09, 07:12 PM by Mix2003_2012.)
#9
(2015-03-09, 07:05 PM)isoz Wrote: I don't know, this never happened to me in 4 years and payoneer does not change banks, they are saying you had a breach of security in your card... Best case scenario is to wait for your new card should only be a few days and see if your balance updates.

Can't you check last transactions or movements to see if someone spent that money?
No one spent any money, my transaction is ok

They approved new card and my founds appear.. but i've to wait 20 days for new card, came on damn.
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2015-03-09, 07:21 PM, (This post was last modified: 2015-03-09, 07:22 PM by Quobi.)
#10
Well, you fixed the problem. The most important thing is that you recover the money and you will get an new card. And remember, Payoneer is not a bad company, paypal is.
You have great support and they will understand and fix your problem damn fast, I changed my card 3 times in three months. They will never disappoint you!

[Image: image.png]

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