PayPal Dispute Tutorial for Sellers - Win every dispute
2015-02-03, 11:08 AM,
#1
Welcome to my little tutorial on PayPal Disputes
We're starting it off with one example, what if shit actually happens? A business partner asks you to do something you don't want. You guys end up arguing over the virtual goods you guys have been selling, he starts to act funny and tells everyone you've dealt with to charge back due to absurd accusations.

The little intro is essential for you guys to know some of the background story, I ended up slapping his face after he tried to slap mine. Yet he asked tons of single individuals to charge back on the payments they've sent me, this accounts for about $3 000+ (The picture). So, PayPal would of course want to take a look at whats happening. But here's the deal.

The seller always win on virtual goods
It's easy, but you should take precations. Like selling through a website that is legit (Of course) or use invoices that can be manually generated through PayPal.

[ http:// ]i.gyazo.com/5eb07ac6cad1f189f102a24298594000.png

When the disputes starts to show up, hopefully you guys won't experience some of the things I have, you'll just carefully explain through the invoices that you're selling virtual goods and then escalate the dispute to a PayPal claim. You can even say "This is virtual goods" and win by even saying that, though I advise you not too as you can get your account locked and investigated for money laundering and shit, lol.

Furthermore, the rules are easy. Sell through invoices/websites (legit ones), explain to PayPal that it is virtual goods, escalate to PayPal claim and list up your fees and prices + product in the disputes.

Hope it helps if someone is worried or whatnot.
Latest Thanks - View all

cancerian(2016-04-22 03:40 PM) honeydew(2016-04-07 06:55 PM) CPA Puppy(2015-02-03 02:19 PM) kmedwin72(2015-02-03 12:25 PM) 
Reply
2015-02-03, 02:27 PM,
(This post was last modified: 2015-02-03, 02:31 PM by CPA Puppy.)
#2
You are absolutely wrong. PP is a total lo-tarry (game of luck). I had similar cases like you. 10 absolutely "duplicated" disputes opened against me.
You should say to PP - "The item is ineligible for PayPal Buyer Protection because it is intangible", but sometime they accept it and sometimes not.
This is why I won 4-5 cases and lost other 5-6. And by same/duplicated, I mean exactly the same reasons in the every single dispute.

But this is nothing, I sold a website on Flippa. I pushed the domain and so on. Until the buyer found that it is not happy with Google and their organic traffic. Actually the pure moron (buyer) was on so cheap hosting, that it had injected "levitra links" on my ex-websites.
He opened dispute, I won it. But guess what? He failed a charge-back from his bank/cc company against me. But in the end he could sux my....because I used fake PP account. Anyway it is very unfair, because I delivered him my domain, my hosting and everything that I promised. How can I proof to his CC company and PP charget-backs theam that the virtual good was delivered. I told them to ask GoDaddy, since the domain were pushed tough their panel. But overall PP is a luck game. If PP rep is in a good mood, he will judge on your side, if he/she is in a bad mood you lost money.

So to conclude if you value your work and money, do not deal with PP.
Their support is close to 0, I even called PP Ireland to explain my situation, the guy on the phone was like "Just do what were asked in your PP account and we will take care for it". or to translate on a human language - just attach your ID to your account and we will send a collectors agency after you.
PLEASE PLEASE PLEASE IF YOU DEAL WITH PP USE ONLY FAKE ACCOUNTS AND DO NOT SEND THEM YOUR ID!
I was completely honest with them, I explained that I am a subject of a scam operator, but they do not seems to care about it!
Latest Thanks - View all

honeydew(2016-04-08 05:32 AM) 
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2015-02-03, 09:09 PM,
#3
I have medium good experience with paypal. most cases you can argue with the digital goods and you go to win the dispute, but if they pay with stolen accounts and the real owner want to get the money back no chance. they mostly do it through their CC company. I lost every dispute started from CC with stolen acc...

Advertising is done inside the marketplace not the main public forum.
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2015-02-04, 12:01 AM,
#4
It's a matter of age too. Among my 3 services i got way over 200 succesful transactions .I've dealt with silly chargebacks and won (only lost 1 time).

Paypal knows what i do, paypal knows that i sell landing pages and videos, they got my threads in the forum, my customers buy with a note, that's how you manage paypal in a legit way.

I even came back from an account limit, i had to threat them though..

HQ Video service, oldest one at CPAElites

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Hire service here
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2015-02-04, 06:31 PM,
(This post was last modified: 2015-02-04, 06:32 PM by batdan.)
#5
(2015-02-03, 02:27 PM)CPA Puppy Wrote: You are absolutely wrong. PP is a total lo-tarry (game of luck). I had similar cases like you. 10 absolutely "duplicated" disputes opened against me.
You should say to PP - "The item is ineligible for PayPal Buyer Protection because it is intangible", but sometime they accept it and sometimes not.
This is why I won 4-5 cases and lost other 5-6. And by same/duplicated, I mean exactly the same reasons in the every single dispute.

But this is nothing, I sold a website on Flippa. I pushed the domain and so on. Until the buyer found that it is not happy with Google and their organic traffic. Actually the pure moron (buyer) was on so cheap hosting, that it had injected "levitra links" on my ex-websites.
He opened dispute, I won it. But guess what? He failed a charge-back from his bank/cc company against me. But in the end he could sux my....because I used modified PP account. Anyway it is very unfair, because I delivered him my domain, my hosting and everything that I promised. How can I proof to his CC company and PP charget-backs theam that the virtual good was delivered. I told them to ask GoDaddy, since the domain were pushed tough their panel. But overall PP is a luck game. If PP rep is in a good mood, he will judge on your side, if he/she is in a bad mood you lost money.

So to conclude if you value your work and money, do not deal with PP.
Their support is close to 0, I even called PP Ireland to explain my situation, the guy on the phone was like "Just do what were asked in your PP account and we will take care for it". or to translate on a human language - just attach your ID to your account and we will send a collectors agency after you.
PLEASE PLEASE PLEASE IF YOU DEAL WITH PP USE ONLY modified ACCOUNTS AND DO NOT SEND THEM YOUR ID!
I was completely honest with them, I explained that I am a subject of a sc@m operator, but they do not seems to care about it!

I dealt with around 200-300 PP disputes last year, as I sold a lot of virtual services (everything from graphic design ($10-$500 jobs per job), web development ($300-$5 000 per job) till apps and ebooks. This is why I am confident on what I'm stating, as I only lost a few disputes but those were due to the fact that the PP disputer did it through his CC.

I've always sold real and legit things though, so PayPal knows that I am a legit seller. In your case however, it may seem that you've taken a pretty unfortunate position on the disputes, namely because you told them to ask another company, which PayPal are less likely to do. Because PayPal want to be as efficient as possible.

Never send them ID if you're in trouble, register with another birthday year too (it works).

(2015-02-03, 09:09 PM)memme Wrote: I have medium good experience with paypal. most cases you can argue with the digital goods and you go to win the dispute, but if they pay with stolen accounts and the real owner want to get the money back no chance. they mostly do it through their CC company. I lost every dispute started from CC with stolen acc...

They're charged back through CC companies, even though PayPal never states that. You'll win as a seller if the person disputes for digital goods through PayPal and not CC company.
Reply
2015-02-04, 08:30 PM,
#6
batdan: Thanks pal, I have two PP account with negative balance, actually one of them were my real PP, but thanks god never sent them my ID, so they could hardly proof that I am the personal behind that account.
But this thing with PP disputer trough CC is total bullshit...
Reply
2015-02-11, 12:51 AM,
#7
(2015-02-04, 08:30 PM)CPA Puppy Wrote: batdan: Thanks pal, I have two PP account with negative balance, actually one of them were my real PP, but thanks god never sent them my ID, so they could hardly proof that I am the personal behind that account.
But this thing with PP disputer trough CC is total bullshit...

Good and nps :) Yeah, the thing is that PP can't hold against real banks so they must accept defeat when trying to deal with them. Furthermore, the reason why the seller always wins regarding regular PP transactions is simply because of the fees. PayPal does not wanna lose a shit ton of money each day due to the fees, so they just let the seller win if it's virtual goods
Reply
2015-02-11, 01:10 AM,
#8
thanks for this guide!
Reply
2015-09-26, 08:10 PM,
#9
Guys.... I want solution of PayPal

Now PayPal support Digital Goods and Service so I lost 16 disputes even though I said that we have provided service. Also send them download software link and source code . Please help me how to win in this situation.

I finished the job and client taken my work and now i lost money too

:(


Please help me

Thanks.
Reply
2015-09-27, 10:13 AM,
#10
Its really annoying to have customers like this even tho you fulfilled you part in the service.

thankfully I won all my disputes with proper evidences. just thoroughly explain your part and present your website/sale thread and also present your TOS/FAQ in your sales page and you will win the dispute.
Reply


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