CPALead Support
2013-11-23, 05:57 PM,
#1
I'm really impressed with this network especially the CR and download rate.
The website is also look so professional, The Dashboard, everything and the Download and Content Lock landing Page.

But I'm disappointed on their support. Sometimes I got the response after 3 days.. But my another sent questions and request on their support 1 week ago are still unanswered :( if this continue I'll need to search for another network again :((

How much you can take and keep moving forward.
That's how winning is done!

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2013-11-23, 06:01 PM,
#2
I am very sorry hear that, however i think they will sort your problems out soon, goodluck!
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CPALead(2013-11-27 10:51 AM) 
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2013-11-23, 06:08 PM,
#3
Well their support is not the BEST out there but Cpalead is really great and they reply to all tickets/emails. Try sending a PM to CPAleadJason, CPAleadJustin, or CPAleadPeter

They definitely sort your issue out.
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CPALead(2013-11-27 10:50 AM) 
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2013-11-23, 06:13 PM,
#4
(2013-11-23, 06:01 PM)DeepDown Wrote: I am very sorry hear that, however i think they will sort your problems out soon, goodluck!

Thank you I hope they will reply on my ticket

(2013-11-23, 06:08 PM)ByteLord Wrote: Well their support is not the BEST out there but Cpalead is really great and they reply to all tickets/emails. Try sending a PM to CPAleadJason, CPAleadJustin, or CPAleadPeter

They definitely sort your issue out.
Thank you, I'll try to other.. after I got 50 post

How much you can take and keep moving forward.
That's how winning is done!

Reply
2013-11-24, 10:53 PM,
#5
Hey there Dahilan!
I do apologize for the delay, please send me an email directly at Justin(at)cpalead(dot)com and I`ll be happy to help you :)
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2013-11-26, 03:28 AM,
#6
(2013-11-24, 10:53 PM)CPAleadJustin Wrote: Hey there Dahilan!
I do apologize for the delay, please send me an email directly at Justin(at)cpalead(dot)com and I`ll be happy to help you :)

Thank you sir, Done sending email..

How much you can take and keep moving forward.
That's how winning is done!

Reply
2013-11-26, 03:48 AM,
#7
Hi Dahilan,

Thanks for the kind words and the points to improve on.

We'll figure out exactly what we may have missed and improve. We recently implemented a new ticket system in addition to our direct support so that affiliates could get the best of both worlds. It should be 100% in terms of functionality and we'll be quick to reply.

Please note that I personally do my best to reply to PM's but serve as CEO and am tied up quite a bit. I'll always get back to each and every single person that sends me a PM but contacting your AM for anything that is time sensitive will get a reply out to you faster. If you prefer a ticket, that option is there as well.

What matters to affiliates matters to us.

Thanks guys,
Peter
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reb0rn045(2013-11-26 03:55 AM) 

[Image: RoZnyPa.gif]
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2013-11-26, 04:07 AM,
#8
Their support is indeed pretty horrible. Peter often just ignores e-mails. It feels like you almost need to beg for an reply. Still didnt get a response to my last mail.
I also contacted my affiliate manager once and the response time was pathetic, it took him 1 month to reply to my mail.
Support needs a lot of improvement.
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2013-11-26, 05:15 AM,
(This post was last modified: 2013-11-26, 05:16 AM by Robocop.)
#9
(2013-11-26, 05:09 AM)megaman Wrote:
(2013-11-26, 04:07 AM)Robocop Wrote: Their support is indeed pretty horrible. Peter often just ignores e-mails. It feels like you almost need to beg for an reply. Still didnt get a response to my last mail.
I also contacted my affiliate manager once and the response time was pathetic, it took him 1 month to reply to my mail.
Support needs a lot of improvement.

Don't write the CEO of the company for support questions lol

Talk to Justin or Milind they have always helped me when I have questions.
Still doesn't explain why my aff manager took 1 month to respond. Thats why I contacted the CEO in the first place. Peter always says (here on the forum) that you can contact him. No matter what
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2013-11-26, 05:58 AM,
#10
(2013-11-26, 05:15 AM)Robocop Wrote:
(2013-11-26, 05:09 AM)megaman Wrote:

Don't write the CEO of the company for support questions lol

Talk to Justin or Milind they have always helped me when I have questions.
Peter always says (here on the forum) that you can contact him. No matter what
[/quote]

Robin, I've also asked that anyone writing me be patient. I do serve as CEO and have quite a few other responsibilities that I need to address so that our network and publishers get the best :)

I've also gotten back to 100% of my e-mails and personally wrote you quite a few times.

Most companies won't try to help with a custom build. I dedicated my time, the time of our tech team in trying to see what we could do and wrote advertisers to confirm whether your specific setup would be OK :)

100% of your e-mails were replied to Robin and I haven't heard anything back but hopefully everything is going well (I won't disclose details of course on what you're trying to do).

Again, we're always here to help and I'll reply to all of my messages but I do ask for a bit of time. My inbox on Elites alone is around 1000 PM's right now and I've deleted quite a few. 100% of those PM's are answered (outside of announcements).

Its not because I have to, but because I - like everyone at CPAlead - love doing what I do and want to be here for everyone, but I do ask for patience if writing me directly :)

Thanks!
Peter

[Image: RoZnyPa.gif]
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