Addon Website Down for more than 12 hours.. From rank 1 goes to 5.

[cracklings1017]

Hello everyone!

As the title says,
Website Down for more than 12 hours.. From rank 1 goes to 5.

The problem is that my site that is ranking #1 is only an addon site. My main site from my VPS is working but the addon websites are down.

Questions:
1. Can I still recover my ranking?
2. Who's to blame?
My hosting support says that: http://prntscr.com/3xjp2j
I have to change the name servers.
3. How can I prevent this kind of trouble again?

Thanks!

[Night_Wolf]

1. Yep, they "should" be back up.
2. Host of course
3. Get another host if this one gives you trouble. Although keep in mind that downtime is bound to happen sometimes with any host.

[Jaysamuel]

Whatever host this is, you need to switch because they are to blame.
For niche setups, I have been most successful with Hostwinds.